Frequently Asked Questions

What products does OVYSCARE offer?

OVYSCARE offers skincare and body-care products designed to support everyday skincare and self-care routines.

How do I place an order?

Simply browse our products, select the items you want and add them to your cart. Proceed to checkout, enter your delivery information and complete your payment.

What payment methods do you accept?

Available payment methods are displayed during checkout. The payment options available to you may depend on your location.

How long does delivery take?

Delivery times depend on your location and the shipping option selected at checkout. Your available delivery options and estimated timeframe will be shown during checkout where applicable.

Can I change my delivery address after placing an order?

If you need to change your delivery information, contact us as soon as possible with your order number. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Can I return a product?

Some products may be eligible for return subject to our Returns & Refunds Policy. Because our products are skincare and personal-care products, opened or used products may not be eligible for return for hygiene reasons, except where applicable law provides otherwise.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order. Include your order number and photographs of the product and packaging where applicable, and we will assist you.

How will I receive my refund?

Approved refunds are generally returned through the original payment method. Processing times may vary depending on your bank or payment provider.

Are OVYSCARE products suitable for everyone?

Everyone’s skin is different. We recommend checking the product ingredients and choosing products according to your individual skincare needs. If you have a specific skin condition, allergy or medical concern, consult an appropriate healthcare professional before using a new skincare product.

Can I contact OVYSCARE if I have another question?

Absolutely. Our team will be happy to assist you.

OVYSCARE
Email: ovyscare@yahoo.com
Phone: +43 (0)660 8253 606
Address: Vogelweiderstraße 22/25, AUSTRIA