At OVYSCARE, we want you to be happy with your purchase. If you have an issue with your order, please contact us so we can assist you.
Returns
Because our products are skincare and personal-care products, returns may be subject to hygiene and product-safety requirements.
For hygiene reasons, products that have been opened, used or damaged after delivery may not be eligible for return, except where the product is faulty or applicable consumer law provides otherwise.
Returned products must be in their original condition and packaging where applicable.
How to Request a Return
Before sending anything back, please contact us at ovyscare@yahoo.com with:
* Your order number
* Your name
* The product you wish to return
* The reason for the return
* Photographs, where relevant
Please do not send products back without contacting us first.
Damaged or Incorrect Items
If you receive an incorrect, damaged or defective product, please contact us as soon as possible after delivery.
We may request photographs or other information to help us assess the issue.
Where appropriate, we may offer a replacement, refund or another suitable resolution.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued using the original payment method, subject to the payment provider’s processing time.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
Shipping Costs
Unless otherwise required by applicable law, original shipping charges may not be refundable.
Where a return is due to an incorrect, damaged or defective item supplied by OVYSCARE, we will discuss the appropriate return arrangements with you.
Your Statutory Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
If you are located in the European Economic Area, additional consumer protection and withdrawal rights may apply to your purchase.
Contact Us
For returns and refund enquiries:
OVYSCARE
Email: ovyscare@yahoo.com
Phone: +43 (0)660 8253 606
Address: Vogelweiderstraße 22/25, AUSTRIA
